Legal notice
1. Identifying details
In compliance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce, the following details are provided:
2. Purpose of the website
The purpose of the website is to provide information about the barbershop services of FADED Barbershop, to allow appointments to be booked through external platforms and to offer the sale of products related to personal care, barbering and hairdressing.
3. Terms of use
Accessing and using this website confers the status of user and implies acceptance of these terms.
The user agrees to use the website lawfully, appropriately and respectfully, avoiding any use that could harm the image, interests or rights of the owner or of third parties.
4. Intellectual and industrial property
All content on the website, including texts, images, logos, design, source code, trademarks and other elements, belongs to the owner or is used with authorisation.
Reproduction, distribution, public communication or transformation of such content without express authorisation is prohibited.
5. Liability
The owner is not liable for damage arising from misuse of the website, temporary service interruptions, technical errors or third-party content linked from the website.
Nevertheless, reasonable measures will be taken to keep the information up to date and the website working properly.
6. Applicable law
These terms are governed by Spanish law. For any dispute, the parties will submit to the courts and tribunals that have jurisdiction under the applicable regulations.
Returns and refunds policy
1. Scope
This policy applies to the purchase of physical products sold through FADED Barbershop or Cuch Mequena SL, including barbering, hairdressing and personal care products.
It also includes specific conditions for barbershop services provided on the premises.
2. Products sold
The products offered may include:
- Powder and cream waxes
- Shampoos
- Special shampoos for hair loss or dandruff
- Conditioners
- Hair dyes
- Aftershaves and colognes
- Razor blades
- Other products related to barbering, hairdressing and personal care
3. Return period
The customer has 15 calendar days from receipt of the product to request a return.
4. Conditions for accepting a return
For a return to be accepted:
- The product must be in perfect condition.
- The product must not have been used.
- The product may be open only if it has not been used.
- It must keep, wherever possible, its original packaging and accessories.
- The customer must present proof of purchase or an order number.
5. Non-returnable products
For reasons of hygiene, safety and health protection, razor blades cannot be returned.
Returns of products that are used, damaged by the customer or not in a suitable condition for resale will not be accepted either.
6. How to request a return
To request a return, the customer must send an email to:
[email protected]
The email must include:
- Full name
- Order number
- Product to be returned
- Reason for the return
- Photographs of the product if there is damage, a defect or an issue
Once the request has been received, instructions for making the return will be provided.
7. Return costs
Shipping costs arising from the return are borne by the customer, unless the return is due to an error on our part or a defective product.
8. Refund
Once the product has been received and verified as meeting the return conditions, the refund will be issued using the same payment method used for the purchase.
The estimated time to receive the refund is 3 to 10 working days from approval of the return. The final timing may depend on the bank or payment provider.
9. Defective products or order errors
If the product received is defective, incorrect or has arrived damaged, the customer must contact [email protected] as soon as possible, attaching photographs and the order number.
In these cases an appropriate solution will be offered, which may include replacement, refund or collection, as applicable.
10. Warranty
Products carry the applicable 2-year legal warranty, handled in accordance with current regulations and, where applicable, with the involvement of the manufacturer.
The warranty does not cover damage arising from misuse, improper handling, normal wear and tear or use contrary to the manufacturer's instructions.
11. Shipping and in-store pickup
Shipping within Spain and an in-store pickup option are offered.
The estimated delivery time is between 1 and 15 days, barring logistical issues, lack of stock or causes beyond the owner's control.
12. Barbershop services
Barbershop appointments can be cancelled free of charge provided at least 3 hours' notice is given.
No refunds are given once the service has been provided.
FADED Barbershop applies a “If you don't like it, you don't pay” policy: if the customer is not satisfied with the service, they must say so expressly at the time, before leaving the premises. In that case, the service will not be charged.
If the customer leaves the premises without expressing dissatisfaction, the service will be deemed accepted.
13. Absences or no-shows
There is currently no explicit financial penalty for not showing up to an appointment. However, the business reserves the right to manage future bookings in the event of repeated absences or abuse of the appointment system.
14. B2C and B2B customers
Products and services may be aimed at both end consumers and businesses or professionals.
In B2B transactions, specific commercial terms may apply if agreed in writing.
Privacy policy
1. Data controller
The controller of personal data is:
- Owner: Cuch Mequena SL
- Tax ID (CIF): B44999142
- Registered address: Avenida del Marqués de Corbera 37, Local 2, 28017 Madrid, Spain
- Email: [email protected]
2. Data we may process
We may process the following personal data:
- Full name
- Email
- Phone
- Shipping or billing address
- Order details
- Payment data handled by external providers such as Stripe or Bizum
- Information related to bookings, appointments or services
- Communications sent by email, forms, WhatsApp, Instagram, TikTok or other channels
3. Purposes of processing
The data will be processed to:
- Manage bookings and appointments
- Manage orders, payments, shipping, returns and warranties
- Respond to user enquiries or requests
- Send communications related to services contracted or orders placed
- Handle incidents, complaints or customer service
- Comply with legal, tax and accounting obligations
- Analyse website use if the user has consented to analytics cookies
- Carry out advertising or remarketing activities if the user has given consent
4. Legal basis
The legal bases for processing are:
- Performance of a contract or implementation of pre-contractual measures
- Compliance with legal obligations
- User consent
- Legitimate interest in responding to requests, preventing abuse and improving services
5. Data retention
Data will be kept for as long as necessary to fulfil the purpose for which they were collected and for the periods required by tax, accounting, commercial or data protection regulations.
Data used for commercial or analytical purposes will be kept as long as the user does not withdraw their consent.
6. Recipients and providers
Data may be processed by providers needed to deliver the service, such as:
- Payment platforms, including Stripe and Bizum
- Web hosting and maintenance providers
- Analytics tools, if activated with consent
- Advertising platforms such as Google or Meta, if activated with consent
- Booking or messaging platforms used by the business
- Transport or logistics companies, where necessary to deliver orders
Personal data will not be sold to third parties.
7. International transfers
Some technology providers may be located outside the European Economic Area. In those cases, we will seek to work with providers that offer adequate safeguards under the GDPR, such as standard contractual clauses or other legally recognised mechanisms.
8. User rights
Users may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability by sending an email to:
[email protected]
Users may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing of their data does not comply with the regulations.
9. Security
Reasonable technical and organisational measures will be applied to protect personal data against loss, misuse, unauthorised access, alteration or disclosure.
Cookie policy
1. What cookies are
Cookies are small files stored on the user's device when they visit a website. They can be used to remember preferences, enable the technical functioning of the website, analyse use of the site or show personalised advertising.
2. Types of cookies
This website may use:
- Technical cookies: necessary for the basic functioning of the website.
- Preference cookies: allow certain settings to be remembered.
- Analytics cookies: allow visits and browsing behaviour to be measured.
- Advertising cookies: allow campaigns to be measured or personalised ads to be shown.
3. Necessary technical cookies
Technical cookies are necessary for the website to work properly and do not require prior consent when used exclusively to provide the service requested by the user.
4. Analytics and advertising cookies
FADED Barbershop plans to implement tools such as Google Analytics and Meta Pixel.
These tools must not load automatically until the user has given their consent, unless a legally valid mode that does not require consent is configured.
5. No intrusive pop-ups
This website will avoid the use of annoying or intrusive pop-ups. If a consent system is implemented, it must be discreet, clear and accessible, allowing non-essential cookies to be accepted, rejected or configured.
6. How to disable cookies
Users can block or delete cookies from their browser settings:
- Google Chrome
- Safari
- Firefox
- Microsoft Edge
Disabling some cookies may affect the functioning of certain parts of the website.
7. Changes to the cookie policy
This policy may be updated if new tools, cookies or features are added. The current version will always be available on this page.